Policy on Refunds
Payment is seen as a contract between CFRE International and the candidate for Application review, and for testing with Initial Certification candidates. Refunds and/or requests to withdraw an Application can only be requested by the candidate. Refunds will only be issued to the payment of record.
Candidates for Initial Certification who wish to request a refund must submit the request in writing within 30 days of submission of their application, and include the candidate’s full name, address and signature. Written email correspondence is acceptable. A refund of fees paid less the current application processing fee will be made. After the refund is processed the application will be closed and the eligibility period will no longer be valid.
Candidates for Initial Certification who wish to withdraw an application may submit the request in writing at least 30 days before the eligibility period expiration date or one year from the original payment date and include the candidate’s full name, address and signature. Written email correspondence is acceptable. Within 120 days of the payment date, a refund of fees paid less the current withdrawal processing fee will be made. Beyond 120 days CFRE may require the candidate to sign documentation confirming that they hold the payment of record. After the refund is processed the application will be closed and the eligibility period will no longer be valid.
If a candidate has already received an Authorization to Test (ATT) email, and a request for refund is made, cancellation and refund will be issued only following the exam date for which the candidate applied, and it is verified that the candidate did not test. ALL requests for cancellations and refunds must be in writing and signed by the applicant.
CFRE will NOT provide a refund if your one-year eligibility period has expired and the exam has not been scheduled, or if the exam was scheduled and the candidate failed to show.
Candidates for Recertification may withdraw their applications and seek a refund within 7 business days of the initial payment date. If a candidate wishes to withdraw an application, the request must be submitted in writing and include the candidate’s full name and address. Written email correspondence is acceptable. A full refund will be issued, less the current application processing fee.
